Privacy Policy
Effective Date: March 30, 2026
Refactor Media ("we," "us," or "our") operates this website to provide information about our services and allow users to request quotes or schedule consultations.
This Privacy Policy explains how we collect, use, disclose, and protect your information, including your rights under California law.
1. Information We Collect
We may collect the following categories of personal information:
Information You Provide Directly
- Name
- Email address
- Phone number (if provided)
- Company or agency name
- Project details or messages submitted through forms or scheduling tools
Information Collected Automatically
- IP address
- Browser type and device information
- Pages visited and time spent on the site
- Referring website
This information may be collected using cookies or analytics tools.
2. How We Use Your Information
We use your information to:
- Respond to inquiries and quote requests
- Schedule consultations (e.g., via Calendly)
- Communicate about services
- Improve website performance and user experience
- Analyze usage and traffic patterns
We do not use your information for unrelated marketing purposes without your consent.
3. Sharing of Information
We do not sell your personal information.
We may share information with trusted third parties that help operate our website or services, including:
- Scheduling platforms (e.g., Calendly)
- Analytics providers (e.g., Google Analytics)
- Hosting and infrastructure providers
These providers are only given the information necessary to perform their functions.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Understand how users interact with the site
- Improve performance and usability
You can control cookies through your browser settings.
5. California Privacy Rights (CCPA / CPRA)
If you are a California resident, you have the following rights:
Right to Know
You may request details about:
- The personal information we collect
- How it is used
- Who it is shared with
Right to Delete
You may request that we delete your personal information, subject to certain exceptions.
Right to Correct
You may request correction of inaccurate personal information.
Right to Opt-Out of Sale or Sharing
We do not sell or share personal information as defined under California law.
Right to Non-Discrimination
We will not discriminate against you for exercising your privacy rights.
6. Exercising Your Rights
To submit a request, contact us at:
Email: [email protected]
We may need to verify your identity before processing your request.
7. Data Retention
We retain personal information only as long as necessary to:
- Respond to inquiries
- Provide services
- Comply with legal obligations
8. Data Security
We take reasonable administrative and technical measures to protect your information. However, no method of transmission over the internet is completely secure.
9. Third-Party Links
This website may contain links to third-party sites. We are not responsible for their privacy practices.
10. Children's Privacy
This website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.
11. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
12. Contact Information
If you have any questions about this Privacy Policy or your data, contact us at:
Refactor Media
[email protected]